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- 2-year warranty
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- Free shipping on orders over €100
- 14-day returns
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- 2-year warranty
Frequently asked questions
What is the difference between a cut pile and loop pile gun?
Cut pile cuts the yarn at each stitch to create upright, dense fibers. Loop pile leaves the yarn in a closed loop, for a lower-profile and very durable finish. The choice depends on the desired look and durability.
Which primary tufting cloth should I choose to get started?
We recommend standard primary cloth (medium weave) for beginners: it’s easy to stretch over a frame, doesn’t slip under the needle, and works equally well with wool and cotton. Open-weave cloth is reserved for projects with a high stitch density.
Do you deliver throughout Europe?
Yes! We ship to all European Union countries from Lyon. Shipping is free on orders over €100. Delivery takes 2 to 5 business days, depending on your country.
Can I return an item if I change my mind?
Yes, you have 14 days from receipt to return an unused item in its original packaging. Return shipping costs are your responsibility, except in the event of an error on our part.