Yes, we accept online payments via Paypal or by credit card. You can also pay for your purchases by bank transfer.

For more information, you can also read our terms of use or our privacy statement.

We accept payment by credit card (Visa, Mastercard, Maestro and American Express), by bank transfer and via the PayPal application.

Yes, our site accepts payment by bank transfer. During the validation of your order, choose the option "Bank transfer" as a means of payment.

Once your order has been confirmed, you will receive an e-mail containing our bank details (IBAN and BIC) as well as the exact amount to be transferred.

Please note that your order will only be dispatched after receipt of the transfer.

Bank transfer processing times can vary between banks, usually between 2 and 5 working days.

Customs charges are calculated according to the country of destination and the amount of your order. If charges are applicable, they will be your responsibility.

However, if you receive your order in the European Union, you will not be charged customs fees.

If you have any questions or concerns regarding customs charges for your order, please do not hesitate to contact our customer service team for assistance.

If you find that an item is missing from your order, please contact our customer service as soon as possible.

Although we take great care in preparing and packing your order, it may happen that an item is missing.

As soon as we have carried out the necessary checks, we will contact you by e-mail to offer you options such as refunding or shipping the missing item.

We pay particular attention to the quality control and packaging of our products. If, despite all our precautions, you receive a damaged or defective product, we apologize and invite you to contact us with the following information:

• Your order number
• Description of the problem you are having
• Photographs and/or videos illustrating the inconvenience.

When we receive your photographs, we will carry out checks and we will get back to you quickly to keep you informed of the processing of your request.

We invite you to check the delivery of your order using your tracking number or to contact your carrier, they will be able to provide you with precise information.

In case you have difficulty reaching them, please contact us by e-mail at contact@letufting.fr . We will check the status of your order and take action to resolve the issue.

As soon as your order is dispatched, you will receive an invoice by e-mail, including all the details thereof. If you can't find this email, check your spam or junk folder. You can also find your invoice by going to the "My purchases" section of your customer account.

Your gift card is valid for 1 year from the date of purchase. At the end of the period of use, the gift card is closed and the balance lost.

Orders are processed for preparation and shipment within 24-48 business hours, unless otherwise specified on the product page.

After dispatch, the arrival of your order is expected within 2 to 5 working days in metropolitan France, but this may vary depending on the place of delivery and the choice of shipping method. It is important to note that these times are estimated and may be influenced by external factors related to transport. LeTufting is not responsible for late deliveries and delivery charges will not be refunded.

Please take into account the date of the order, as those placed the day before or during the weekend will be prepared and dispatched the following working day. This additional time will not be considered a delay.

Delivery times with Colissimo are estimated as follows:

• Home delivery in Metropolitan France: 2-3 working days
• Delivery to a Relay Point: 2-3 working days
• Overseas Expert home delivery: 10-12 days
• Delivery in Europe: 10-12 working days

It should be noted that the delivery times indicated on the site are estimates based on the average processing and delivery times observed.

For more details on prices and delivery times in France and Europe, please click here.

Free shipping is available in the following situations:

By placing an order for an amount greater than 150 euros in standard home delivery or to a pick-up point.

By choosing the Click & Collect option and collecting your order by appointment in Nice.

If your tufting gun develops a defect in workmanship or materials within six months of the date of purchase, please contact our customer service department.

We will assess the problem and, if necessary, arrange repair or replacement of your faulty product.

If your tufting gun fails during the six-month commercial warranty period, contact our customer service with a detailed description of the problem and, if possible, photos or videos showing the defect. We'll walk you through the necessary steps to resolve the issue.

The commercial warranty does not cover accidental damage or normal wear and tear. Here is a non-exhaustive list of the reasons why the commercial warranty could not be covered on:

• Accidental damage: any damage caused by a fall, shock, crushing, etc.
• Normal wear: natural deterioration of components and materials over time and use.
• Misuse: Using the device improperly or contrary to the manufacturer's instructions.
• Unauthorized repairs: any attempted repair or modification made by an unauthorized person.
• Liquid Damage: Any damage caused by exposure to liquids, submersion or condensation.
• Environmental damage: damage caused by environmental factors such as extreme temperatures, humidity, dust, etc.
• Electrical overload: Damage caused by overvoltage or poor power supply.
• Use of non-compatible parts or accessories: use of accessories or parts not approved by the manufacturer, which may damage the device.
• Negligence: damage caused by the lack of proper care and maintenance of the appliance.
• Force majeure: damage caused by events beyond human control, such as natural disasters, fires, floods, etc.

To qualify for a repair or replacement under warranty, first contact our customer service.

After assessing the problem, we will instruct you on how to return the defective product to us for repair or replacement, if necessary.

To return an item, it must be in perfect condition, unused, in its original packaging and accompanied by all the accessories and documents provided. Damaged, soiled or incomplete products will not be accepted.

If you wish to return or exchange an item, we recommend that you contact our customer service. We will email you instructions and the return address where you should ship the products. Items must be returned in their original packaging and in new condition, within 14 days from the date of receipt.

Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part when sending the order. In these cases, we will bear the return costs.

The refund of your order will be made as soon as we have received the returned items. Following receipt and verification of the items, the refund will be made within 10 working days, using only the original payment method. Shipping charges are non-refundable. When calculating the refund, only the price charged for each item when ordering will be taken into account.

Packages are available at Point Relais® and/or Lockers for 8 calendar days, after which time the packages are automatically returned to us. If your package is returned to our warehouse, we will contact you and offer you a refund (excluding shipping costs) or resend your order. If you opt for reshipment, you will have to pay the shipping costs again. Without a response from you within 10 days, we will automatically cancel your order and issue the refund.