Contact the team
A question about an order, need advice on a product, or a quote for a workshop or school? Our team based in Nice is here to help.
- 4.8/5 from 198 reviews
- Response within 24 business hours
- Customer service in France
Frequently asked questions
Which countries do you deliver to?
We currently deliver to the following countries: France, Belgium, Germany, Switzerland, French overseas departments and territories, Italy, Portugal, Spain, and many more.
How can I track my order?
To track your order, you can log in to your account on our website and go to the “order tracking” section. There you’ll find all the information you need about your order status, including its shipping status and tracking number.
We’ll also send you tracking emails at each important stage of the shipping process.
If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team for help.
What should I do if an item is missing from my order?
If you find that an item is missing from your order, please contact our customer service team as soon as possible. Although we take great care when preparing and packing your order, an item may occasionally be missing. Once we have completed the necessary checks, we will contact you by email to offer options such as a refund or shipment of the missing item.
How do I return or exchange a product?
If you wish to return or exchange an item, we recommend contacting our customer service team. We will email you the instructions and return address where you should ship the products. Items must be returned in their original packaging and in new condition within 14 days of receipt.