To track your order, you can log into your account on our website and access the “order tracking” section. Here you will find all the necessary information regarding the status of your order, including its shipping status and tracking number.

We will also send you follow-up emails at each important stage of the shipping process.

If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team for assistance.

If you find that an item is missing from your order, please contact our customer service as soon as possible. Although we take great care in preparing and packing your order, it may happen that an item is missing. As soon as we have carried out the necessary verifications, we will contact you by e-mail to offer you options such as a refund or the shipment of the missing item.

If you wish to return or exchange an item, we recommend that you contact our customer service. We will email you instructions and the return address where you should ship the products. Items must be returned in their original packaging and in new condition, within 14 days from the date of receipt.